Legal Notices

The Website « pheno.men » is accessible at the following address:

https://pheno.men

The Website is owned and operated by:

Phenomen (using Meetch as a trademark), SASU with capital of €10,000 Registered office: 141, avenue de Wagram, 75017 PARIS, France, SIREN: 833 740 699 – Paris Trade and Companies Register NAF code: 6622Z Intra-community VAT number: FR 918 337 406 99, registered with ORIAS under number 18 000 514 (www.orias.fr) as an Insurance and Reinsurance Broker.

Director of Publication: Francis Barel, CEO / President of Meetch

Hosting Provider: OVH

To contact us, you can:

• Send an e-mail to: contact@pheno.men
• Write to us at: Meetch 141 avenue de Wagram, 75017 Paris, France

Phenomen – Your Privacy Matters

Introduction

At Phenomen, your trust is essential. Whether you use our website or interact with our services, we sometimes need to process your personal data (“Data”). Because your privacy is a priority, we are transparent about how and why we use it — and how we keep it safe.
This Privacy Notice explains our practices in compliance with the General Data Protection Regulation (GDPR – EU 2016/679) and all applicable data protection laws.
By using our services or browsing our website, you agree that your Data will be processed as described in this Notice. We update it regularly (last updated: August 2025).

Our Key Commitments

Two fundamental principles guide everything we do:

• We never sell your Data.
• We only collect Data that is genuinely necessary for our services.

Who is responsible for your Data?

The data controller is:
Phenomen,
SASU with a share capital of €10,000
Registered office: 141 avenue de Wagram, 75017 Paris, France
SIREN: 833 740 699 – Paris Trade and Companies Register
NAF: 6622Z
VAT: FR 918 337 406 99

Registered with ORIAS as an Insurance and Reinsurance Broker under number 18 000 514

(see: www.orias.fr)

What Data do we collect?

When you browse our website or interact with our services, we may collect:

• Identity details: first name, last name
• Contact details: email address, phone number, company name if applicable
• Professional information: role, organization, type of business
• Technical Data: cookies, IP address, device/browser information, usage data
• Communication Data: messages or requests you send us via forms or email

We do not collect sensitive data unless legally required and with appropriate safeguards.

Why do we use your Data?

Your Data is processed for specific and legitimate purposes, such as:

1. Website & platform usage

• Managing your access to our website or to professional services made available by Phenomen
• Ensuring the website operates smoothly
• Improving user experience, performance, and security

2. Customer & partner relationships

• Responding to inquiries
• Managing business leads, onboarding, and partner relationships
• Providing support or information about our solutions

3. Service operation

If you use services operated or managed by Phenomen (e.g., insurance program management):

• Delivering relevant services
• Processing claims or requests when applicable
• Managing communications, monitoring, and reporting

4. Legal compliance

• Meeting our obligations as an insurance intermediary
• Responding to official requests from authorities or regulators
• Ensuring compliance with financial, accounting, and legal requirements

On what legal grounds?

Under GDPR, we process your Data lawfully based on:

• Contractual necessity (Art. 6(1)(b))When processing is needed to provide our services, communicate with you, or respond to your request.
• Legitimate interest (Art. 6(1)(f))Improving our services, ensuring website security, or developing our business relationships — while respecting your rights.
• Consent (Art. 6(1)(a))When you agree to optional processing (e.g., newsletters, marketing communications).
• Legal obligation (Art. 6(1)(c))Compliance with laws and regulations, especially those applying to insurance intermediaries.

How do we collect your Data?

We collect Data in several ways:

• Directly from you when you fill out a form, request information, or contact us
• Automatically when you browse the website (cookies, analytics, technical logs)
• Through interactions with our services or systems

How long do we keep your Data?

We keep your Data only for the time needed to fulfill our purposes:

• For business relationships: up to 3 years after the last contact
• For contracts or insurance-related activities: up to 5 years, or longer if legally required
• For accounting or compliance: according to mandatory legal retention periods

After that, your Data is securely deleted or archived.

Where and how is your Data stored?

Your Data is stored securely:

• On our servers or those of trusted partners
• Within the EU or in countries offering appropriate safeguards under GDPR

When we use providers outside the EEA, we ensure equivalent levels of protection (EU Standard Contractual Clauses, adequacy decisions, etc.).

Who has access to your Data?

Your Data is shared only with:

• Authorized Phenomen staff involved in customer service, technical operations, or compliance
• Technical providers (hosting, analytics, CRM, communication tools)
• Regulators or authorities, when legally required

We ensure all partners comply with strict confidentiality and data protection obligations.

How do we protect your Data?

We apply strong technical, organizational and physical measures, including:

• Encryption
• Access control and authentication
• Secure data hosting
• Monitoring and regular audits
• Staff training and confidentiality commitments

Our goal: prevent loss, unauthorized access, alteration, or misuse of your Data.

Your Data Protection Rights

Under GDPR, you can:

• Access your Data
• Correct inaccurate information
• Request deletion under certain conditions
• Restrict processing in specific circumstances
• Object to processing for legitimate interest or marketing
• Receive your Data in a portable format
• Provide instructions for your Data after death

To exercise your rights:

📧 Email: dpo@pheno.men
📬 Post:
Phenomen – Data Protection Officer
141 avenue de Wagram 75017 Paris – France
We will respond within one month, as required by GDPR.

If you are not satisfied

You may file a complaint with the CNIL (French Data Protection Authority):

3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07
🔗 https://www.cnil.fr